How can we help?
Search our help centre for quick answers to common questions.
Browse topics
Orders & tracking
Where's my run, what does each status mean, and what to do if it's stalled.
Payments & deposits
Wallet balance, bank transfer, deposits, and how the final bill is calculated.
Become an Agent
Requirements, how runs are assigned, and how payouts work.
Become a Rider
Pickup points, delivery windows, and how rider earnings are paid out.
Trust & safety
How Qyka keeps cash off the street and every purchase accountable.
Something else
Can't find it here — write to us and a real person will reply.
Ordering
How do I place an order?
Write a free-text list of what you need — just like you'd text a friend. Choose a market or supermarket, set your delivery address, and deposit to start. Your agent picks up from there.
Can I add items after placing my order?
Yes, for a ₦500 add-item fee per addition. Your agent will confirm availability and price before purchasing.
What if something on my list isn't available?
Your agent chats with you in real time. They'll suggest substitutions, send photos, and wait for your approval before buying anything different.
Payment
How does payment work?
You deposit upfront based on your estimated list. Your agent pays vendors by bank transfer — never cash. After shopping, you pay only for what was actually bought. Unspent funds are refunded to your wallet within 24 hours.
What if the price is higher than my budget?
Your agent will contact you before exceeding your deposit. You can approve the extra spend, reduce quantities, or skip items — you're always in control.
What are the fees?
Groceries at market cost (no markup), a service fee, a delivery fee, and a ₦500 fee only if you add items after the run starts. That's it — no hidden charges.
Delivery
How long does delivery take?
Typically 45-90 minutes depending on the market size and your distance. You can track your order in real time from agent assignment to doorstep.
Can I schedule a delivery?
Not yet — orders are fulfilled as soon as an agent is matched. Scheduled orders are coming soon.
What if I'm not home when the rider arrives?
The rider will call you. You can designate a neighbour, gateman, or safe spot for drop-off in your delivery instructions.
Safety
How are agents vetted?
Every agent undergoes ID verification, phone and address confirmation, and market registration checks. They're rated by customers after every order, and low-rated agents are reviewed.
What if I'm not happy with my order?
Report it through the app. Missing items get a full refund. Quality issues are reviewed with photo evidence. Late deliveries earn service fee credits. We aim to resolve all disputes within 48 hours.
Is my payment information safe?
Absolutely. Payments are processed through secure banking rails. Agents never see your card details and never handle cash — all vendor payments are by verified bank transfer.
Still stuck?
Our support team is here to help you sort it out.
